Shipping & Returns

Shipping

• Standard shipping: $12, or free on orders above $199. Sent by USPS Ground Advantage, usually 2–5 business days once shipped.
• Express shipping: $49 on any order, whatever the total. Sent by USPS Priority Mail Express, usually 1–3 days once shipped.
• Each piece is made to order. Please allow 3 business days for us to prepare your order before it ships; we email you tracking details as soon as it's on its way.
• We currently ship within the United States only.

No refunds

Because each piece is made specifically for you, all sales are final and we do not issue refunds, including for a change of mind.

Exchanges

We'll exchange your piece in these cases:

• Defects: your piece has a manufacturing defect.
• Wrong item: you received a different item or options than you ordered.
• Size: you need the same piece in a different size. The piece must be unworn and in its original condition.

How exchanges work

1. Within 7 days of receiving your order, email us at concierge@ferdeon.com with your order details, the reason for the exchange and, for defects or wrong items, clear photos. For a size exchange, tell us the size you need.
2. Send the piece back within those same 7 days, at your expense. We recommend a tracked, insured service, as we can't be responsible for returns lost in transit. If we sent you the wrong item, we'll email you a prepaid return label at no cost to you.
3. Once we receive and inspect the piece, we'll make your exchange and ship it to you at no cost.

Requests or returns made after 7 days from delivery can't be accepted.

Questions

Email us at concierge@ferdeon.com or use the Contact form on our homepage. We're happy to help before you order, including with choosing your size (see our Ring Size Guide).